That store (Tustin) doesn't take appointments.
Made an appt and spent a 3 hr r/t to the store last Saturday. One is having issues which seemed to be more hardware than software. We bought laptops and protection plans costing $149.99,15% of the cost of each laptop in November. I would caution anyone against using their service department and recommend seeking out alternative options for electronics repairs. The technicians were unfriendly and unhelpful, and the management seemed to dismiss my concerns. In conclusion, my experience with the service department at Micro Center was extremely disappointing. It became clear that this was not an isolated incident but rather a systemic problem with the service department's customer service. To my surprise, many others had similar experiences with the service department at Micro Center. However, instead of apologizing for the poor customer service I received, the manager seemed to dismiss my complaints and insisted that the service department was doing everything they could.Īfter leaving Micro Center, I decided to share my experience on social media. The manager arrived shortly after and listened to my concerns. When I asked for an explanation, the technician became defensive and rude, telling me that I was wasting their time.įeeling frustrated and ignored, I asked to speak with a manager. The technician simply handed me my device and said that there was nothing they could do. When I returned a week later to pick up my device, I was shocked to find that nothing had been done to fix it.
After explaining my issue, the technician simply took my device and told me to come back in a week. Upon arriving at the service desk, I was greeted by an unfriendly technician who seemed uninterested in helping me. Unfortunately, my experience there was nothing short of a nightmare. The service department at Micro Center is supposed to be the go-to place for customers experiencing problems with their electronics. However, a recent visit to their service department left me feeling extremely disappointed with their customer service.
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